Data protection

The General Data Protection Regulation (GDPR) updates privacy law across Europe. Along side the Data Protection Act 2018, it aims to keep people's personal information safer, it helps to protect your interests by requiring organisations to manage the information they hold in a proper way, and gives people more say on how their information is used.

Personal information is any data that could identify you as a living individual.  This could include your email address, a photograph, location data on your phone, a medical record etc.

GDPR became law on 25 May 2018 so you will see some changes in how we handle your calls and queries so that we comply with the new rules and make sure you understand what we are doing with your personal information.

We've always taken our responsibilities about how we use and secure your personal information seriously. These new regulations build on what we already do and introduce some new processes that make it easier for you to learn about what we do with your information.  Use the links below to find out more.

You can also find a wealth of GDPR information at the Information Commissioner's Office (ICO). The ICO is the UK's independent public body set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.