Homelessness and housing advice

During the current Coronavirus pandemic, please contact Homes Direct by telephone in the first instance if you require housing advice. Please do not attend the Homes Direct offices unless advised to do so by staff. Please note: East Northamptonshire Council Offices are closed to the public until further notice.

If you have an enquiry regarding Homes Direct online application then please call 0345 600 5050 alternatively email nominations@midlandheart.org.uk.

If you have an enquiry regarding homelessness, then please call 0345 600 5050 or email homelessness@midlandheart.org.uk between 9am – 5pm.


We provide a comprehensive homeless service (in accordance with Section VII of part 6 of the Housing Act 1996, incorporating the Homelessness Act 2002 and Homelessness Reduction Act 2017) and we've contracted Midland Heart to provide this service on our behalf.

The Midland Heart Housing Options Team provide advice on:

  • finding accommodation in the private rented sector;
  • applying to go onto the Housing Register;
  • homelessness;
  • housing advice and
  • claiming Housing Benefit

Midland Heart Housing Options Team
50 High Street South,
NN10 0QX
Tel: 0345 600 5050

If you are a professional making a homelessness referral please use our online referral form.

A number of fact sheets are available which provide initial advice on a range of issues.

Search for available properties and apply through Homes Direct

More information

  1. Homelessness and housing advice (you are here)
  2. Leaving hospital
  3. Apply for Housing and FAQs