ENC customer services changes

Published Monday, 05 March 2018

East Northamptonshire Council’s (ENC)’s customer services team will soon no longer offer an outreach service at Oundle Library, due to recent announcements from Northamptonshire County Council (NCC).

Instead, from 12 March you can visit an ENC advisor at Oundle’s Fletton House Monday – Friday, 10am – 1pm.

Currently, Customer Service Advisors attend Oundle, Irthlingborough and Raunds libraries to make it easier for residents who can’t attend the Thrapston or Rushden offices to make enquiries or complete paperwork.

The Irthlingborough service will not change (10am – 1pm on Wednesdays), but staff will now attend Raunds Library on a Tuesday (10am – 12pm) instead of a Thursday.

Councillor Steven North, Leader of ENC, said: “It was disappointing to hear the announcement from NCC on 28 February about library opening times changes. We heard about the changes at the same time as our residents, which gave us very little notice to make other arrangements. In better news, I am pleased our staff, with the help of Oundle Town Council, have been able to find alternative accommodation quickly, which limits any inconvenience to our customers. Our advisors look forward to helping you at the new location.”

If you prefer not to visit ENC in person, the website is open all day, every day and can be used to find out information, make payments, report an inconvenience and apply for many services. The address is www.east-northamptonshire.gov.uk/doitonline  Why not add it to your favourites?

To find out about NCC services, including full details of the changes to library opening times, visit www.northamptonshire.gov.uk