Making a difference with mutual respect

Published Wednesday, 27 September 2017

Mutual respect and care between staff and customers is the focus of National Customer Service Week 2017

National Customer Service Week which takes place 2-6 October is an opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

This year, East Northamptonshire Council is focussing on the relationship between staff and customers whether that is face-to-face, on the phone or in writing.

Customers are reminded of the council’s pledge to delivering good service which includes:

  • Treating each customer as an individual
  • Being polite and helpful
  • Aiming to resolve queries quickly

The council is also asking customers who may be unhappy with the service they receive to be respectful in how they communicate their concerns.

David Oliver, Chief Executive, explains:

“We’re committed to delivering a quality service to our customers, and at the same time, caring for the well-being of our staff. We’re doing this through training, team meetings and open communication about what our staff tell us they need to do their job well.

“As much as our staff strive to serve customers with courtesy and respect, we seek your understanding to treat them with the same respect you deserve. Aggressive behaviour, be it violent or abusive, will not be tolerated and any such behaviour will result in appropriate action. 

“We want to know if our service falls below your expectations so that we can work to improve and we ask that you do this in a calm and respectful way.

“We also want to know when we get it right as your feedback and words of appreciation inspire our staff to deliver their best.”

Customers can feed back on the level of service received by any of the following and are welcome to call the customer contact centre to speak with a customer adviser: