New rules for bailiffs from 6 April 2014

Published Tuesday, 18 March 2014

New legislation on how enforcement agents collect Council Tax and Non-Domestic Rate arrears

The Government is changing the law to protect people from rogue bailiffs while at the same time making sure that debts can still be collected effectively and fairly.

On 6 April 2014, new legislation comes into effect that changes the way enforcement agents (formerly known as bailiffs) collect Council Tax and Non-Domestic Rate arrears. The enforcement agent will send a ‘notice of enforcement’ letter by post, telephone, email or SMS text to encourage payment of the outstanding Council Tax arrears.

The notice of enforcement letter will include a £75 ‘Compliance Stage’ fee and will clearly show how and where to make payment or a payment arrangement. It will also give information about where to get help and advice. The new legislation allows the enforcement agent to take their £75 fee first, from any payment arrangement that is agreed.

This means that, if a payment is sent direct to the council, the enforcement agent will still contact the customer to collect their £75 fee. At this stage, the fee will not increase from £75 and enforcement agents will not be knocking on anyone’s door.

In the past, some of our customers have stated they did not receive a letter that we or the bailiff had sent. Under the new legislation, the enforcement agent does not have to prove that the customer has received their letter; but they do have to prove that they posted it. We will ensure our enforcement agents have a robust procedure to prove letters were posted and this will mean they can defend any challenges in court, if necessary.

We strongly encourage anyone with Council Tax or rates arrears to contact us straight away to set up a payment arrangement. Customers who do not contact us and receive a letter from the enforcement agent must contact the number shown on the letter without delay. Customers who ignore the letter from the enforcement agent will move on to the ‘enforcement stage’. This involves a home visit from the enforcement agent and there will be extra fees of at least £235. If the arrears are above £1,500, the enforcement stage fees are even higher.

Anyone who already has a debt with the bailiff should contact them immediately to arrange payment before these new fees come in to effect.

For more information, visit or call 01832 742118.

For more information on enforcement and debt recovery visit and

rating button