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Northamptonshire Coronavirus support line open on Good Friday and Easter Monday

Published Thursday, 09 April 2020

A dedicated support line launched to help those in need in Northamptonshire during the coronavirus pandemic will be available on Good Friday and Easter Monday.

Open between 9am and 5pm each day.

Those requiring help are asked to call the support line on the following number:

0300 126 1000 (option 5)

There are a large number of people across Northamptonshire who are currently in isolation for various reasons. These include individuals displaying symptoms of Coronavirus, those with existing health conditions, those who are pregnant and those aged 70 and above.

The support line, which so far has received more than 900 calls, allows those who cannot leave their homes under current restrictions, and those who have nobody to call upon for help, to request support in getting access to food, prescriptions and other vital services that they require.

The Customer Service Centre at Northamptonshire County Council is managing the helpline, ensuring that each call is appropriately triaged so that individuals receive the care and support that is appropriate to their needs.

The Community Resilience Service co-ordinates requests for help in conjunction with the District and Borough Councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support.

Cllr Matt Golby Leader of Northamptonshire County Council said: "Already the Community Resilience Hub is making a big difference to people in Northamptonshire with countless examples of how communities have come together to provide support for those who are in need.

"It’s heart-warming to see people pulling together at this time and I’m delighted that we’re able to extend this service to the two Bank Holidays when our Customer Service Centre would normally be closed.

"I would also like to thank everyone who is making this happen – showing terrific dedication in this time of crisis."

With the weather forecast currently showing warm and sunny conditions for the Easter weekend, people are being urged to adhere to the lockdown guidance which is currently in place and maintain social distancing if they do need to leave their homes for essential reasons.

Cllr Golby said: "There are clear signs that social distancing measures and the lockdown are starting to have an impact on infection rates but cases continue to increase locally and so we must continue to keep to the guidelines.

"I would urge us all to keep up the good work so we are united in beating this virus and protecting our county."