The Ombudsman

The Local Government Ombudsman investigate complaints about councils and certain other bodies.

They investigate complaints about most council matters including housing, planning, education and social services.

It is an independent, impartial and free service. The Ombudsman can investigate complaints about how the council has done something.

But they cannot question what a council has done simply because someone does not agree with it.

For further information about the Local Government Ombudsman, please see their website www.lgo.org.uk

The Ombudsman issues an annual letter which sets out a summary of complaints referred, and determined, by him each year. The East Northamptonshire Standards Board receives a report on this summary.