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Service Specific Privacy Notices

Customer Appointments

East Northamptonshire Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

This Privacy notice relates to customer appointments.

Your personal information – what we need and why

East Northamptonshire Council (the data controller) needs to collect your personal information, in the form of your name and contact details, to help us in re-opening our offices to the public on an appointment basis. The information you provide will be used for contact tracing purposes only to keep our customers and staff safe.

It is necessary for us to collect this information to allow us to comply with our legal obligations set out in the Health and Safety at Work etc. Act 1974 s.2 and s.3

We will not collect any personal data from you that we do not need.

How we keep your information safe.

The council takes data security seriously. The information you provide will be held securely as part of our appointment management system.

Who do we share your data with?

We may need to share your personal information internally to allow us to arrange a suitable appointment. We may share your personal data externally as permitted by the Public Health (Control of Disease) Act 1984 part 2, Coronavirus Act 2020 and in line with government guidance, which enable local authorities to share information to support efforts against coronavirus.

 No other third parties have access to your information unless the law expressly allows them to.

How long do we keep your data?

We will keep your personal information for 21 days from the date of your appointment, after which time it will be securely destroyed.

Your Data Rights and Our Privacy Statement

For further information about how East Northamptonshire Council uses your personal data, including your rights as a data subject, please see our Privacy Policy on the website.  If you are unhappy with the use of your personal data or for further information please contact the council’s Data Protection Officer