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Service Specific Privacy Notices

Customer Appointments

East Northamptonshire Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

This Privacy notice relates to customer appointments.

Your personal information – what we need and why

East Northamptonshire Council (the data controller) needs to collect your personal information, in the form of your name and contact details, to help us in re-opening our offices to the public on an appointment basis. The information you provide will be used for contact tracing purposes only to keep our customers and staff safe.

It is necessary for us to collect this information to allow us to comply with our legal obligations set out in the Health and Safety at Work etc. Act 1974 s.2 and s.3

We will not collect any personal data from you that we do not need.

How we keep your information safe.

The council takes data security seriously. The information you provide will be held securely as part of our appointment management system.

Who do we share your data with?

We may need to share your personal information internally to allow us to arrange a suitable appointment. We may share your personal data externally as permitted by the Public Health (Control of Disease) Act 1984 part 2, Coronavirus Act 2020 and in line with government guidance, which enable local authorities to share information to support efforts against coronavirus.

 No other third parties have access to your information unless the law expressly allows them to.

How long do we keep your data?

We will keep your personal information for 21 days from the date of your appointment, after which time it will be securely destroyed.

Your Data Rights and Our Privacy Statement

For further information about how East Northamptonshire Council uses your personal data, including your rights as a data subject, please see our Privacy Policy on the website.  If you are unhappy with the use of your personal data or for further information please contact the council’s Data Protection Officer

More information

  1. Service Specific Privacy Notices
  2. East Northamptonshire Local Plan & Neighbourhood Plans
  3. Council Tax and Housing Benefit
  4. Economic and Commercial Development Contact Database
  5. Houses in Multiple Occupation(HMO) Application
  6. National Taxi Database (NR3)
  7. Central Licensing Administration Unit
  8. Building Control
  9. Employee Privacy notice
  10. Safety and Resilience
  11. Garden Waste
  12. External Funding
  13. Housing Allocation and Homelessness
  14. Business Rates
  15. Recruitment Privacy Notice
  16. Environmental Protection, Health Protection and Private Sector Housing Privacy Notice
  17. Filming and Photography
  18. Housing Needs
  19. Comms - Press Contacts Privacy Notice
  20. Destination Nene Valley
  21. Facebook Privacy Notice
  22. Twitter Privacy Notice
  23. Councillors Privacy Notice
  24. Finance Privacy Notice
  25. Monitoring Officer - Code of Conduct Complaints and Register of Interests
  26. The Data Protection Officer
  27. Land Charges Privacy Notice
  28. Disabled Facilities Grant
  29. ICT Services Wifi Service Privacy Notice
  30. ICT Services GIS Mapping Service Privacy Notice
  31. ICT Service Desk - Staff and Councillors
  32. Electoral Services Privacy Notice
  33. Customer Services Privacy Notice
  34. Customer Servives - My Account
  35. Planning Services Privacy Notice
  36. Community Safety, Safeguarding and the Conducting of Domestic Homicide Reviews
  37. Covid 19 Privacy Notice
  38. Corporate Support Privacy Notice
  39. Chief Executive's Office Privacy Notice
  40. Customer Appointments (you are here)
  41. Transfer of personal data to North and West Northamptonshire Unitary Councils
  42. Northants Warm Homes Partnership
  43. Test and Trace Support Payments