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Service Specific Privacy Notices

Corporate Support Privacy Notice

Corporate Support: Freedom of information, Environmental Information Regulation, Consultations and surveys, customer feedback and complaints, Community right to bid.

East Northamptonshire Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

This privacy notice relates to contact with our Corporate Support team.

Your personal information – what we need and why

East Northamptonshire Council (the data controller) collects your personal information to deal with your enquiry/allow us to provide the service you have asked for which may include:

  • Making a Freedom of Information request
  • Making an enquiry under the Environmental Information Regulation
  • Responding/participating in consultations and surveys conducted by the council
  • Community right to bid nominations, reviews and consultations
  • Submission of customer feedback and complaints

The information we may collect and process may include your name, email address, address, telephone number, IP address (online surveys only) and any other relevant information you provide to us.  

We will not collect any personal data from you that we do not need.

What allows us to process your data?

The legal basis we rely on may vary depending on the service you require. Processing your personal data is necessary for us to comply with our legal obligations under the Freedom of Information Act 2000, Environmental Information Regulations 2004, Localism Act 2011 and Assets of Community Value Regulations 2012. In some circumstances we may rely on our legitimate interest. In these circumstances you will have the choice whether or not to provide your personal information and you have a right to object at any point.

Please see our Customer feedback and Complaints Policy on our website for more detail regarding the handling of complaints.

How we keep your information safe.

The council takes data security seriously.  The information you provide will be held securely in our file management system. Access is only provided to authorised staff.

Where the organisation engages third parties to process personal data on its behalf, they do so on the basis of written instructions.  They are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data and that they meet the requirements of the current data protection legislation.

Similarly where we provide information to other organisations to support you, they do so in line with strict data sharing protocols to keep your information safe.

Who do we share your data with?

We need to share your personal information internally with other teams to enable use to deal with your enquiry.

No other third parties have access to your information unless the law expressly allows them to.

FOI & EIR

We need to share your personal information internally with any team/department which may hold data that relates to your request. We will not share your data outside of the council unless you have requested data held by our contractors or partners.

Community Right to bid

Legally we have a duty to maintain a list of assets of community value. Our list is made available on the council’s website.

Consultation and notification of nominations is a requirement of legislation this is a process of informing relevant parties such as ward councillors, owners and/or the occupier of the proposed asset that a nomination has been submitted. We will only share details of the  land or buildings of community value and supporting evidence. We will not share any contact information.

We may need to share information with our legal providers for the purpose of advice and for the registration of charge on the land charges register.

Complaints

We need to share your personal information and details of your complaint internally in accordance with the council’s complaints policy.

How long do we keep your data?

We will keep your personal information for the minimum period necessary. All information will be securely destroyed when it is no longer required and in accordance with the council’s retention schedules.

Your rights and how to contact the Data Protection Officer

For further information about how East Northamptonshire Council uses your personal data, including your rights as a data subject, please see our Privacy Policy on the Website. If you are unhappy with the use of your personal data or for further information please contact the council's Data Protection Officer by email DP@east-northamptonshire.gov.uk or call 01832 742229.

 

 

More information

  1. Service Specific Privacy Notices
  2. East Northamptonshire Local Plan & Neighbourhood Plans
  3. Council Tax and Housing Benefit
  4. Economic and Commercial Development Contact Database
  5. Houses in Multiple Occupation(HMO) Application
  6. National Taxi Database (NR3)
  7. Central Licensing Administration Unit
  8. Building Control
  9. Employee Privacy notice
  10. Safety and Resilience
  11. Garden Waste
  12. External Funding
  13. Housing Allocation and Homelessness
  14. Business Rates
  15. Recruitment Privacy Notice
  16. Environmental Protection, Health Protection and Private Sector Housing Privacy Notice
  17. Filming and Photography
  18. Housing Needs
  19. Comms - Press Contacts Privacy Notice
  20. Destination Nene Valley
  21. Facebook Privacy Notice
  22. Twitter Privacy Notice
  23. Councillors Privacy Notice
  24. Finance Privacy Notice
  25. Monitoring Officer - Code of Conduct Complaints and Register of Interests
  26. The Data Protection Officer
  27. Land Charges Privacy Notice
  28. Disabled Facilities Grant
  29. ICT Services Wifi Service Privacy Notice
  30. ICT Services GIS Mapping Service Privacy Notice
  31. ICT Service Desk - Staff and Councillors
  32. Electoral Services Privacy Notice
  33. Customer Services Privacy Notice
  34. Customer Services - My Account
  35. Planning Services Privacy Notice
  36. Community Safety, Safeguarding and the Conducting of Domestic Homicide Reviews
  37. Covid 19 Privacy Notice
  38. Corporate Support Privacy Notice (you are here)
  39. Chief Executive's Office Privacy Notice
  40. Customer Appointments
  41. Transfer of personal data to North and West Northamptonshire Unitary Councils
  42. Northants Warm Homes Partnership
  43. Test and Trace Support Payments
  44. Tourism Competition Notice