Service Specific Privacy Notices

Customer Services - My Account

East Northamptonshire Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

This Privacy notice relates to client records relating to details held in a My Account on our CRM (customer relationship management) platform.

Your personal information – what we need and why

East Northamptonshire Council (the data controller) collects personal information from you in order to deal with your service requests and to keep you updated in any changes to the service. Collecting your data will also ensure we are able to provide the service you have asked us for. 

The data we collect may include your name, address, email, telephone number and any other information on the form.  We will not collect any personal data from you that we do not need. We do not collect or hold any special categories data for this processing.

We rely on your consent to create and maintain your My Account profile.

For more information on how we use your personal information in relation to specific services please see our Service Specific Privacy Notices.

How we keep your information safe.

The information you provide will be held securely as part of your account in our customer relationship management system. It is necessary to hold this information to allow us to deliver the services you request, monitor service provision and improve where we need to.

Who does the council share your data with?

We will share your personal information internally with the relevant service area.  If the service request requires, details will be shared with our waste contractors to deal with your enquiry and our payment processor. Information shared will be the minimal amount, required to carry out the service request.

 We will always keep your personal information safe and no other third parties have access to your information unless the law expressly allows them to.

How long does the council keep your data?

We will only keep your information for the minimum period necessary. All information will be held securely and will be securely destroyed when it is no longer required.

Your personal data has been provided to us with your consent to use for a specific purpose. Personal data will be securely held in this system for continued use as “My Account” is a working document and customers can request further services and liaise with Customer Services within this system. Personal details can be deleted by request.

Your data rights and our privacy statement

For further information about how East Northamptonshire Council uses your personal data, including your rights as a data subject, please see our Privacy Policy on the website. If you are unhappy with the use of your personal data or for further information please contact the council's Data Protection Officer

More information

  1. Service Specific Privacy Notices
  2. East Northamptonshire Local Plan & Neighbourhood Plans
  3. Council Tax and Housing Benefit
  4. Economic and Commercial Development Contact Database
  5. Houses in Multiple Occupation(HMO) Application
  6. National Taxi Database (NR3)
  7. Central Licensing Administration Unit
  8. Building Control
  9. Employee Privacy notice
  10. Safety and Resilience
  11. Garden Waste
  12. External Funding
  13. Housing Allocation and Homelessness
  14. Business Rates
  15. Recruitment Privacy Notice
  16. Environmental Protection, Health Protection and Private Sector Housing Privacy Notice
  17. Filming and Photography
  18. Housing Needs
  19. Comms - Press Contacts Privacy Notice
  20. Destination Nene Valley
  21. Facebook Privacy Notice
  22. Twitter Privacy Notice
  23. Councillors Privacy Notice
  24. Finance Privacy Notice
  25. Monitoring Officer - Code of Conduct Complaints and Register of Interests
  26. The Data Protection Officer
  27. Land Charges Privacy Notice
  28. Disabled Facilities Grant
  29. ICT Services Wifi Service Privacy Notice
  30. ICT Services GIS Mapping Service Privacy Notice
  31. ICT Service Desk - Staff and Councillors
  32. Electoral Services Privacy Notice
  33. Customer Services Privacy Notice
  34. Customer Services - My Account (you are here)
  35. Planning Services Privacy Notice
  36. Community Safety, Safeguarding and the Conducting of Domestic Homicide Reviews
  37. Covid 19 Privacy Notice
  38. Corporate Support Privacy Notice
  39. Chief Executive's Office Privacy Notice
  40. Customer Appointments
  41. Transfer of personal data to North and West Northamptonshire Unitary Councils
  42. Northants Warm Homes Partnership
  43. Test and Trace Support Payments
  44. Tourism Competition Notice