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Service Specific Privacy Notices

Customer Services Privacy Notice

East Northamptonshire Council is committed to protecting your privacy when you use our services. This Privacy Notice explains how we use information about you and how we protect your privacy.

This Privacy notice relates to contact with our customer services team.

Your personal information – what we need and why

East Northamptonshire Council (the data controller) collects and stores your personal information to enabale us to:

  • Respond to any service requests, feedback or complaints
  • Allow access to our services and carry out transactions
  • Provide you with information regading our services
  • Signpost you to the relevant organisation if we are unable to assist you directly

You can contact our customers services team via a number of channels including telephone, email, face-to-face (at one of our customer contact centres) or online forms.

The personal information we collect may include your name, address, email  address, telephone number and any other relevant information you provide to us.

We will not collect any personal data from you that we do not need.

What allows us to process your data?

The legal basis we rely on may vary depending on the service request you require. As a local authority we have a legal duty to carry out many of our functions such as council tax or we are obliged to carry our tasks in the public interest. Some services such as garden waste require you to enter into a contract with us.

There may also be instances where we rely on your consent or our legitimate interest to process your information. In these circumstances you will have the choice whether or not to provide your personal information and you have a right withdraw your consent or object at any point. 

For more information on how we use your personal information in relation to specific services please see our Service Specific Privacy Notices.

How we keep your information safe.

The council takes data security seriously.  The information you provide will be held securely as part of your account in our customer relationship management(CRM) system. It is necessary to hold this information to allow us to deliver the services you request, monitor service provision and improve where we need to.

Who do we share your data with?

We will share your personal information internally with the relevant service area.  If the service request requires, details will be shared with our waste contractors to deal with your enquiry and our payment processor. Information shared will be the minimal amount, required to carry out the service request.

 We will always keep your personal information safe and no other third parties have access to your information unless the law expressly allows them to.

How long do we keep your data?

We will only keep your information for the minimum period necessary. All information will be held securely and will be securely destroyed when it is no longer required.

Your Data Rights and Our Privacy Statement

For further information about how East Northamptonshire Council uses your personal data, including your rights as a data subject, please see our Privacy Policy on the website.  If you are unhappy with the use of your personal data or for further information please contact the council’s Data Protection Officer