ASB and Hate Reduction Service Standards

Hate Reduction Service Standards

Northamptonshire Community Safety Partnerships will make certain that victims are at the centre of their response to hate incidents and crime by ensuring that:

  • Each complaint will be investigated and taken seriously.
  • All information you give us will be treated in confidence and in accordance with data protection legislation.
  • Our staff will be trained to give you the correct advice.
  • A risk assessment will be completed to help identify vulnerable and repeat victims.
  • We will respond to high risk incidents within one working day.
  • We will respond to non high risk incidents within 5 day working days.
  • You will be informed who the lead organisation will be and be provided with appropriate support. The lead organisation will work with partners and other service providers where necessary.
  • You will have a single point of contact (SPOC) within the lead organisation dealing with your hate incident and be provided with their contact details.
  • We will ideally resolve the complaint to your satisfaction, through the compliance of an agreed action plan produced with consideration of the full range of actions available.
  • We will support you in collecting evidence to enable positive action to be taken. We will regularly review this information and explain what action is to be taken and why.
  • We will keep you informed about your case and provide updates within timescales agreed with you.
  • We will contact you via telephone, text, e-mail, letter or in person as agreed with you.
  • We will monitor your satisfaction with the way we have dealt with your case.
  • The lead agency will ask the court for special measures for vulnerable or intimidated victims and witnesses where appropriate.
  • We will make a referral to the witness service if appropriate during criminal proceedings.
  • Where appropriate, we will keep communities informed of what is happening within their neighbourhood through a range of means including street briefings, newsletters and leaflet distribution.
  • We will promote another route if you are not satisfied with the outcome.