Customer services

Our customer service centres help with queries related to the services we provide. We have five centres across the district and our advisors are trained to deal with most queries.

Please read on for details of our centres.

You may also be interested in reading our Customer Service Standards that guide everything we do.

East Northamptonshire Council
Cedar Drive
Thrapston
Northamptonshire
NN14 4LZ

Opening hours:- Monday, Tuesday, Thursday and Friday - 8:45am - 5pm

Wednesday opening hours will be 9:45am - 5pm due to staff training.

Payments desk (no cash taken): 9am - 4:30pm (Wednesday 9:45am - 4:30pm)

Appointments for Council Tax and Benefit interviews 9am – 4:30pm ( Wednesday 9:45am - 4:30pm)

Email: customerservices@east-northamptonshire.gov.uk

Tel: 01832 742000

Services provided at Thrapston

Newton Road
Rushden
NN10 0PT

Opening hours:- Monday, Tuesday, Thursday and Friday 9am - 4:30pm

Wednesday opening hours will be 9:45am - 4.30pm due to staff training.

Payments desk (no cash taken): 9am - 4.30pm (Wednesday 9:45am - 4:30pm)

Email: customerservices@east-northamptonshire.gov.uk

Tel: 01832 742000

Services available at Rushden

Fletton House (Ground Floor)
Oundle
PE8 4JA

Opening hours:- 10am - 1pm (Monday - Friday)

For receipt of Council Tax and Benefit forms, please arrive before 12.30pm.

Email: customerservices@east-northamptonshire.gov.uk

Tel: 01832 742000 - Main Office

Services provided at Oundle.

A Customer Services advisor is available at Irthlingborough library on a Wednesday afternoon 10am – 1pm.

A Customer Services advisor is available at Raunds library on a Tuesday morning 10am – 12noon.