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Information for Private Sector Tenants and Landlords

Deposit Protection and Redress Schemes

Deposit Protection

All private landlords and letting agents taking deposits for Assured Shorthold Tenancies (ASTs) in England and Wales are required to safeguard them with a government-authorised tenancy deposit protection scheme.

The most commonly used scheme is the Deposit Protection Service however many letting agents have similar schemes in place. You must ensure that you receive confirmation that your deposit has been placed in one of these schemes.

If a tenant is concerned that their deposit has not been correctly protected please contact Trading Standards at Northamptonshire County Council.

Redress Schemes

From the 1st October 2014 all letting and property management agents are required to be registered with a Government approved Redress Scheme. Any tenant who is unsatisfied with the service they are receiving can request the matter be investigated by the Redress Scheme. There are three approved schemes that an agent can choose to be a member of, each one has a search function for a tenant to identify which scheme they need to contact, they are:

The Property Ombudsman (TPO)

Ombudsman Services Property

The Property Redress Scheme

Any agent not a member of one of these schemes may face a fine from the local authority.