Phone calls

From 2pm on Tues 24 April all calls will be diverted to our out of hours service, due to a new phone system being installed. Your requests will be sent to us via email and we'll respond ASAP. Thanks.

Private water supplies

What are these?

A private water supply is any supply of drinking water not provided by a licensed water company – e.g. Anglian Water. 

Control of private water supplies 

The Private Water Supplies Regulations 2009 are concerned with the wholesomeness of water obtained from private supplies and requires the council to undertake risk assessments of large supplies and to undertake sampling of supplies that feed more than one property in accordance with set legal parameters. Charges for these apply and can be found within the Council's fees and charges.

Where supplies fail to meet the set standards the council is required to issue legal notices to ensure the supply users are aware of the failure and that steps are taken to ensure the supply passes the retest.

Further information can be found on the Drinking Water Inspectorate website.

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