Phone calls

From 2pm on Tues 24 April all calls will be diverted to our out of hours service, due to a new phone system being installed. Your requests will be sent to us via email and we'll respond ASAP. Thanks.

Online forms: Report missed garden waste

Garden waste collections take place between 7am - 5pm Monday to Friday.  If your bin has not been collected on your normal collection day, please wait until 5pm before you report the bin missed.


Once your form has been received and we have confirmed that your collection has been missed, we will request that the contractor returns to your property.  If there has been a reported issue with your collection, we will contact you.

If you wish to report any additional missed bins please use this link (refuse, recycling, food) .

Please be assured that we process online and phone reports of missed collections in the same way.  We do not give priority to reports by phones.

Thank you.

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