Online forms: Report missed refuse or recycling collection

This form has 4 pages

Bins are emptied from 7am-7pm Monday to Friday so please leave your bin out on your usual collection day from 7 in the morning until 7 in the evening, or until empty. This applies to refuse, recycling, food and garden waste.


If your bin has not been emptied on your usual collection day by 7pm, please report it using this form.


You can also use this form to report a missed commercial waste collection.


Once your form has been received and we have confirmed that your collection has been missed, we will request that the contractor returns to your property. If there has been a reported issue with your collection, we will contact you.


Please be assured that we process online and phone reports of missed collections in the same way. We do not give priority to reports by phone.


Thank you.



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