This accessibility statement applies to www.east-northamptonshire.gov.uk, run by East Northamptonshire Council.
The content on this website is designed for everyone to find, read, and understand.
It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.
View the site your way
There are a number of customisation options for your browser and devices that could help you use this website and other websites more effectively.
AbilityNet has advice on making your device easier to use if you have a temporary or permanent disability.
Feedback and contact information
Please contact us if you have an accessibility query including:
- if you are experiencing issues with accessing information or using the website
- if you find an accessibility problem not listed on this statement
- if you have positive feedback on the accessibility considerations made
When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.
If you need information in an alternative format, such as braille or a language other than English, please contact us. An English-speaker will take details of what you need and arrange a translation or interpreting service for you. You may need an English-speaking friend or a family member to help you with this. We may not be able to meet your requirements immediately, but we will try to provide an interpreter (or translation service) to help you as quickly as possible.
If you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our processes.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
East Northamptonshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below:
- the text will not reflow in a single column when you change the size of the browser window
- you cannot modify the line height or spacing of text
- most older PDF documents are not fully accessible to screen reader software
- some of our online forms are difficult to navigate using just a keyboard
- you cannot skip to the main content when using a screen reader
- you cannot magnify the map on our ‘contact us’ page
The resource required and cost of fixing the outstanding issues would be a disproportionate burden within the meaning of the accessibility regulations.
We have identified the most-viewed documents of those in scope of the regulations, and have focused our attention on making these accessible where possible.
In April 2021, Northamptonshire’s existing county, borough and district councils will be replaced by two councils – one for the west of the county and one for the north. We will balance our efforts between making our existing website more accessible wherever possible and helping to ensure any new unitary website under our control is accessible to all.
Content that’s not within the scope of the accessibility regulations
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. Where possible, we aim to fix these prior to the council closing on 31 March 2021.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish will meet accessibility standards. To download and view these documents you will need the Adobe Reader software, which can be downloaded free of charge from the Adobe web site (will load in a new browser window).
Preparation of this accessibility statement – 23 September 2020.