Council makes time to improve services

Published Thursday, 19 January 2017

Committed to improving services, East Northamptonshire Council’s (ENC) opening times will change to make time for staff training, starting 1 February 2017.

ENC will pilot opening one hour later, at 9:45am on Wednesday mornings, at the Thrapston and Rushden offices, to enable staff to undertake essential training.

 

Head of Customer and Community Services, Julia Smith, said: “This council has undergone changes in recent years to ensure we provide services as efficiently and effectively as possible.

 

“The time made available in this additional hour will help us to enhance, improve and progress our services, through making time for training, development and coaching of our employees.

 

“This small change in opening hours will enable us to not only support staff, but develop and improve service to our customers too.”

 

ENC consulted customers over a two-week period via a survey, and 99.5% of responses stated that the late opening would not cause problems for them in terms of accessing council services, particularly as many services are available online.

 

The office opening times will be reviewed after six months to evaluate the impact on both ENC staff and customers.

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